5 Ways To Know Your Customer Better Through VOC
VOC(Voice of the Customer) is an organized practice to figure out the customer needs and fabricate it as an integral part of the system.
How Lean Practices Changed the Healthcare Industry
The healthcare industry has made some great and influential developments in the past several years; and one of them is the implementation of Lean...
Local Government: El Paso Embraces Lean Six Sigma
Lean Six Sigma is a proven methodology used across most industries to reduce costs and improve quality and customer satisfaction. Businesses have saved hundreds...
Case Study: Streamlining Finance in a Defense Contractor
This case study is intended to illustrate the application of Six Sigma methodology within a finance department. The case study relates directly to the...
Veterans Hospitals: What Does ‘Improvement’ Really Mean?
The past few years, the Veterans Administration has been dogged by substantial deficiencies in the quality of care provided to our veterans. To make...
Integrity: Lean Six Sigma Practices Raise Questions
We all know that in every professional practice, and in life, the quality of your output depends squarely on integrity and character. Lean Six...
US Naval Academy: Making a Difference with Lean Six Sigma
Hurry up and wait! For anyone who has been in or around the military service, you are well aware of the factual nature of...
Lean Six Sigma: Can Surgical Related Infections Be Reduced?
The second most common event with hospitalized patients is surgical site infection. It is also a major source of morbidity following surgical procedures. According...
Leaders: Are You Open to Being Influenced?
Rather a bit of a controversial question, isn’t it? Leaders are supposed to be focused, tough-minded and persistent in influencing others. We depend on...
Election 2016 Demonstrates the Need for Accuracy
What happened in Election 2016? Many people woke up to an election result that was shocking at the least. This is not an endorsement...
Latest article
Why Process Mapping is Essential to DMAIC and Lean Six Sigma
Process mapping is an important part of a Lean Six Sigma project as it is a way for the company to fully understand the...
The Benefits of Six Sigma for Employers and Employees
Anyone can benefit immensely from Six Sigma. This methodology has quickly become the standard for getting ahead. This is true whether organizations are looking...
Six Sigma Benefits that Help Entrepreneurs Achieve Customer Loyalty
When entrepreneurs implement Six Sigma, they can experience benefits that help them increase customer satisfaction. And when customers are consistently happy, they eventually become...
