Social Media: Does Your Business Show You Care?
More and more, savvy organizations understand that Social Media is crucial to customer relationships. Research shows us that organizations that adopt social customer service...
Business Failure: Why Are There So Many?
According to the Small Business Administration (SBA), close to 66% of small businesses will survive their first two years. What that means is that...
3 Tips to Make Customer Experience Improvement an Ongoing Effort
From polite gestures to constant follow-ups, business leaders try every possible strategy to provide a customer experience like never before.
Business Leadership: Improvement Through Meditation
It is common knowledge that highly successful leaders place significant importance on finding balance in life. This doesn’t mean working just 6 hours a...
Difficult Employees: Are You Ready to Scream Yet?
One of the reasons you struck out on your own and left corporate was to avoid all of those employee issues that just drove...
Latest article
Why Process Mapping is Essential to DMAIC and Lean Six Sigma
Process mapping is an important part of a Lean Six Sigma project as it is a way for the company to fully understand the...
The Benefits of Six Sigma for Employers and Employees
Anyone can benefit immensely from Six Sigma. This methodology has quickly become the standard for getting ahead. This is true whether organizations are looking...
Six Sigma Benefits that Help Entrepreneurs Achieve Customer Loyalty
When entrepreneurs implement Six Sigma, they can experience benefits that help them increase customer satisfaction. And when customers are consistently happy, they eventually become...
