Patient Care: Is There a Correlation Between Patient Complaints and Physician Errors?
Have you ever been a patient in a hospital? You're sick, in pain and dealing with health issues that are stressful. The environment is...
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Finding the Root Cause With 5 Whys
When performing root cause analysis, the main goal is to eliminate the problem once and for all using a long-term solution. While a short-term...
Can Lean Benefit Healthcare?
Considering the origins of Lean are in manufacturing, one cannot be blamed for wondering how it can benefit other industries. But Lean works anywhere...
Defects Per Million Opportunities and How to Calculate Them
There are many reasons why organizations should empower their staff with a Six Sigma Green Belt certification. One of them is that they learn...
